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Do you offer Web page design?
Yes, Business InterNet Systems offers Design and Development Services to meet your
needs. We provide a range of services, from "starter" sites to custom creative
development. For more information, visit our site or call 1 (301) 352-0540
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Can I upgrade my account ?
Yes. You can upgrade your account at any time. We will invoice you for the pro-rated
monthly charges and a setup fee will apply. Please email your request to our sales
department and be sure to include your domain and user ID.
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How will I be charged for Business InterNet Web hosting
services?
You can charge the service to your credit card (Visa, MasterCard, American Express) or
your checking account. When you sign up, be sure to have your credit card or checking
account handy.
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What is your refund policy?
Please see the following page for our Refund
Policy
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How do I transfer files to my Web site ?
Files can be transferred to the Web server via FTP. If you have a PPP Internet account
and need FTP software, you can download a program for either the PC or Mac from our site.
Internet providers such as AOL, Compuserve, and Prodigy may have a built-in FTP interface.
An FTP tutorial is available for first-time users.
Microsoft FrontPage users can 'publish' their sites to our server and should not use
FTP.
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Do you handle domain registration?
Yes. Your account will include your own Web address or "domain name" (eg:
www.yourname.com) -- subject to availability. We will contact the InterNIC once your
hosting account is activated to request either a new domain name registration or a
transfer. You do NOT need to submit a registration or modification template to the
InterNIC, as this will only delay your request.
When an account is activated with a new domain name, we will automatically send the
registration template to InterNIC. The information sent on the template is pulled directly
from the order form. InterNIC typically completes the registration within 24 hours, and
activation typically takes about 72 hours.
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What is a NIC handle?
Every entity registered with InterNIC has a NIC handle. You can use the same NIC handle
as the contact for several domains. This way, if you make a change to the NIC handle
(i.e., the email address), all domains using that NIC handle will be updated as well.
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Whom shall I contact regarding InterNIC billing?
Questions regarding InterNIC Invoicing and Payment
Procedures should be referred to Registration Services. You can reach them by calling
(703) 742-4777 and selecting option number 1, or you may e-mail them at hostmaster@rs.internic.net.
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Can I transfer an existing domain name?
Yes. Whether you place an order by telephone or via our online order form, be sure to
specify that you are requesting a transfer and NOT a new domain. You
should keep the service at your present site while waiting for your domain name to
transfer. We will provide you with a temporary IP address so you can mirror your site on
our server. All e-mail and Web pages will still be accessed from your current site. When
InterNIC receives the template, they will generate an acknowledgment request (Ack/Nak) and
send it to the current administrative contact of the domain. Once the administrative
contact acknowledges the transfer, InterNIC will update their records.
It is very important that you use the same company name and address on the template as
that which is on file at InterNIC. If the company name differs from that which is on file,
InterNIC will treat the transfer as a delete/new and will not allow the transfer to be
completed.
If the contact information for the domain is no longer current, you will need to
prepare a fax on company letterhead, as follows:
- Include company name, address and phone number in the header
- Reference the domain name and NIC tracking number
- Request the domain name modification in accordance with the NIC number to the new Name
Servers
- Have the President or Vice-President of your company sign the request
- Print the name and title below signature
- Fax this letter to us, with 'InterNIC' as the subject.
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I have purchased my domain name from another
company. How can I update the information at InterNIC?
In order to transfer a domain name from one organization to another, InterNIC requires
that the original owner file a "delete/new" template. This template consists of
two domain registration templates, combined into one e-mail. The first template deletes
the registration of the original domain name, and the second re-registers the domain name
using the new owner’s information. This request must be initiated by the original
owner, as the owner is the only one authorized to make such a modification.
See: http://rs.internic.net/domain-info/modflow2.html#transfer_domain
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Where can I find a copy of the registration
template?
A copy of the template, with brief instructions can be found at ftp://rs.internic.net/templates/domain-template.txt
REMINDER: We can handle InterNIC domain registration and "transfers" to our
Name Servers on your behalf. Registering a domain without first activating an account is
considered a 'lame delegation'.
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What is the InterNIC fee for domain registration ?
The InterNIC charges $70 to register a new domain name. This fee covers the first two
years, as they currently bill at a rate of $35 per year. The InterNIC will send you an
invoice via e-mail between 3 to 6 weeks after the domain is registered.
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What is meant by "we support FrontPage
extensions"?
We support Microsoft FrontPage in several ways:
- We configure your site for FrontPage by installing and maintaining the server
extensions.
- We provide Technical Support related to the functionality of the extensions.
- We point FrontPage users to resources that will help you solve problems, publish your
FrontPage Webs and learn techniques for getting the most from your FrontPage software.
NOTE: For specific information on how to use the FrontPage
software, please consult the program's documentation or Microsoft Technical Support.
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Server Extensions
FrontPage extensions are CGI programs that provide the server side implementation of
FrontPage. FrontPage communicates with the extensions via HTTP using a Remote Procedure
Call (RPC). When the server sees the "POST" request addressed to the FrontPage
server extensions it simply directs the request to the appropriate CGI program. The
extensions implement authoring (uploading/downloading documents, ToDo lists),
administration (setting end-user, author, and administrator privileges), and dynamic
content (browse-time WebBot components).
Without the FrontPage server extensions you will not be able to take advantage of the WebBots that are available through FrontPage. Also, without the
extensions, you cannot author and administer your Web using the tools provided as part of
the FrontPage Editor/Explorer package.
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Getting the extensions installed
New Accounts
Check the box on the order form indicating that you want the FrontPage extensions. New
domains that request the FrontPage extensions when the order is placed will have the
extensions installed within two days of activation.
Existing Accounts
To have the FrontPage server extensions installed on your existing site, send an e-mail
request to support with the following information:
- Your domain name
- Your userID
- Your request for FrontPage extensions.
- Confirmation that you have back-up of any Web pages currently on the site.
(In most cases it is not necessary to delete files currently on the site to install the
extensions. However, if there are directories or files with special permissions
(.htaccess) these will have to be removed. You can then re-establish permissions and
password protection via the FrontPage Explorer.)
On existing sites, the installation will generally be done within 24 hours.
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Limitations
There are some issues that potential FrontPage users should consider:
- Web size -- This seems to be most critical when
a "searchable event" is present in the Web (Search, Discussion Forum and Table
of Contents). The lengthy process of updating the indices for these functions can lead to
the connection timing-out (HTTP 500 Error or 'Server has timed-out').
- Disk Usage -- You may create and publish as many child Webs as your
disk storage space allows. However, for each child Web you publish, FrontPage duplicates
certain information into indices and hidden files. This adds 'overhead,' increasing the
storage space required for your files. Microsoft's documentation notes, "FrontPage's
optional full-text search indexes can take up to the same amount of disk space as your
textual content."
- PRECAUTIONS
There are several precautions which need to be taken to protect the FrontPage extensions
on your site if it is housed on our UNIX servers:
a) Do NOT use the Edit Access or File Manager features found in your Control Panel to set
passwords, limit access, set file permissions or delete directories or files in a
FrontPage Web. This should only be done through the options in FrontPage Explorer.
b) Do NOT use regular FTP (such as WS_FTP) to upload files to the server when FrontPage
extensions are installed. This may corrupt the extensions, disabling the interactive
features available with FrontPage.
NOTE: The exception to this is when loading custom scripts to the cgi-local directory on
your site. Instructions for uploading custom CGI scripts is included in the notice
you will receive when the extensions are installed.
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What is a WebBot?
WebBots are the mechanism for invoking many of the interactive features built into
FrontPage. These features are added to your Web through the FrontPage Editor | Insert
WebBot component
Some, such as ''Include'' and ''Substitution'' allow elements of the Web to be entered
once and included in any or all of the pages by inserting the Bot component referencing
that element (e.g., a logo or navigation bar). Changes made to the 'master' element are
made automatically to any page containing the referencing Bot.
Other Bots, such as Search, Table of Contents and Timestamp, control dynamic
browse-time features. These Bots work behind the scenes to keep the Web up-to-date for
visitors.
The Page Counter Bot, which is available from the FrontPage CD-ROM or Microsoft Web
site will not work on our UNIX servers.
For more information on using the Bots, see the documentation provided with FrontPage
or contact Microsoft Technical Support.
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Are all the features available in FrontPage supported?
Since FrontPage was created for developing Web sites in the Windows environment, some
features are only available when the site is hosted on an NT Server.
- Active Server Pages
- ODBC and MSSQL Database connections (Access, FoxPro)
- ActiveX
- VBScript
- SSL (Secure Socket Layer) Forms Processing (using the WebBot Save Results component)
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